Emergency Information

Maintenance Calls During the Day

During normal working hours, please contact your apartment community office.

CUSTOMER CARE HOTLINE

866-604-2918

Use the above number only after 5:00 PM and before 8:00 AM weekdays, all day on weekends and holidays.

For Emergency Maintenance Calls Only

Should you have an emergency after 5:00 p.m. and before 8 a.m. weekdays, Saturday, Sunday or a holiday, please call the Customer Care Hotline.

What constitutes an Emergency?

  • Sewer back up
  • Flooding of your home
  • Air conditioner does not work
  • Excessive damage from wind or storms
  • Fire or smoke damage
  • Lack of heat when outside temperature is less than 50 degrees
  • Refrigerator does not work
  • Range does not work
  • No hot water
  • Gas smell
  • Smoke detector does not work